Travel Troubleshooter: Why won't Royal Caribbean cover my hotel bill?

Dear Travel Troubleshooter: My father had a probable transitory ischemic conflict — improved famous as a mini-stroke — while we were passengers on Royal Caribbean’s 13-night Vision of a Seas tumble leaflet debate final year. The cruise, that left from Cape Liberty, New Jersey, finished in Quebec City.

He had his symptoms while we were docked in Charlottetown, Prince Edward Island, a final stop before Quebec City. The journey line called an ambulance and sent him to a hospital. His symptoms subsided during a sanatorium and he was discharged, though we missed a boat.

A Royal Caribbean deputy done arrangements for us to fly to Quebec City. She pronounced a word would compensate for a hotel while in Charlottetown.

I sent a check when we arrived home, and given afterwards have sent approximately 12 follow-up emails to her. She has regularly betrothed to compensate for a hotel, though I’ve perceived no payment so far.
Can we assistance me get a $157 refunded for a hotel?

— Patricia Early, Bayfield, Colorado

Answer: I’m so relieved for we that your father is OK. A cadence is a critical thing, and a medical staff on house a Vision of a Seas was scold to send we to a nearest hospital.

You purchased Royal Caribbean’s discretionary Travel Protection, which, among other things, reimburses we for medical losses as good as puncture transport by atmosphere or land. Good move. If we didn’t have insurance, we would have had to find your possess approach behind to Quebec City.

If a journey line deputy told we that you’d be covered, we can rest positive you’ll be covered. But remember, speak is cheap. You’ll wish to get a pledge like that in writing. we see that in your association a journey line deputy steady a guarantee as well. Now that’s what we call a impact dunk.

A small advice: You competence wish to extent your follow-up emails to reduction than 12 subsequent time. One or dual is fine, though afterwards move out a large guns. we tell a Royal Caribbean executive contacts on my consumer-advocacy site: www.elliott.org/company-contacts/royal-caribbean. Don’t disaster around with a reps; they’re only going to repeat their scripted answers.

I contacted Royal Caribbean on your behalf, and it refunded a $157 it betrothed you. we wish your subsequent journey is giveaway of play and neglected stops.

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