Travel Troubleshooter: Why won't my Travelocity transport word cover me?

Dear Travel Troubleshooter: I was ostensible to fly from Sacramento to Seattle recently with my sister and mom for a family wedding. Before a trip, my sister had to be rushed to a puncture room with an astonishing heart condition. This prevented us from traveling.

I had purchased transport word when we done this engagement by Travelocity. Little good that did. Travelocity canceled a flights and sent me directions on how to request for a reinstate from Delta Air Lines. Delta has a proviso for illness-related cancellations, though a airline motionless that it could not give us a refund, though rather would send us a document to request toward a destiny purchase.

Is there anything else we can do to accept a refund? We charged all 3 flights on my sister’s credit card. She can’t means to repay me or my mom now. My sister does not wish to fly anywhere, given she’s scheduled for another heart-related procession and still is underneath cardiac care. Can we help?

— Michele Kemp, Sacramento

Answer: The transport word we bought by Travelocity should have entirely lonesome your cancellation. The process we purchased provides a full reinstate for a medical cancellation. Instead of fulfilling a obligation, Travelocity bounced we to Delta, that customarily concluded to relinquish your termination fees — not a answer we were anticipating for.

When a association doesn’t accommodate a obligations and bounces we to a third party, we customarily can put an finish to it by starting a paper route and sharpening it to an executive, if necessary. By “paper trail,’” we meant gripping all in writing — no phone calls.
It looks as if we spent many frustrating hours on a phone with Travelocity and Delta, perplexing to get an evident resolution. But word claims can take time, and they contingency be meticulously documented.

I list a names, numbers and email addresses of all a bigwigs during Travelocity (owned by Expedia) and Delta on my consumer-advocacy site: www.elliott.org/company-contacts/expedia/ and www.elliott.org/company-contacts/delta-airlines/. You could have appealed to one of them and asked for help.

I contacted Travelocity on your behalf. It turns out we were covered, though we hadn’t been given a scold instructions for filing a claim. After we perceived a information, we filed a claim, and 6 weeks later, we perceived an $811 refund, that covers all 3 tickets. we wish your sister a rapid recovery.

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