Travel Troubleshooter: Canceled flight, where's my British Airways refund?

Dear Travel Troubleshooter: I requisitioned a moody on British Airways from Cairo to Houston in Jun regulating Expedia. we canceled it within 24 hours and requested a refund. we was told it might take adult to 6 weeks to process.

Now we are approach over a 6 weeks, and zero has seemed in my comment yet. we contacted Expedia and it claims a sheet was refunded 3 months ago. But my bank denies that a reinstate has happened. Can we assistance me get my $750 back?

— Ahmed Abdulrahim, Cairo

Answer: British Airways shouldn’t have done we wait scarcely 4 months for a refund. But let’s take a closer demeanour during because that wasn’t allowed. Even yet you’re located in Cairo, we done your squeeze by an American online transport group for a moody to a United States.

The Department of Transportation has dual applicable rules. First, a 24-hour rule, that says that underneath many circumstances, if we book a sheet and cancel within 24 hours, you’re entitled to a full refund. You can find sum on that order in a department’s Fly Rights brochure, that is accessible on a dot.gov website: www.transportation.gov/airconsumer/fly-rights.

The second DOT order says that when a reinstate is due, a airline contingency brazen a credit to your label association ”within 7 business days” after receiving a finish reinstate application. ”However,” it notes, ”the credit might take a month or dual to seem on your statement.”

You were good past that two-month mark. It was time for action.

I tell a names, numbers and email addresses for a executives during Expedia and British Airways on my consumer-advocacy site: elliott.org/company-contacts/expedia and elliott.org/company-contacts/british-airways. You could have reached out to one of them and privileged this up. Instead, we contacted me. And we determine with you, you’ve been some-more than patient. This foot-dragging with refunds is autochthonous to airlines and online transport agencies, and it’s positively infuriating.

I got in hold with Expedia, that asked British Airways about your refund. The airline claimed that a reinstate had been processed behind in July, that still would have meant that it didn’t follow a DOT requirement of a seven-day refund. we have a improved idea: If a supervision gives us 24 hours to cancel a ticket, it should give airlines a same volume of time to reinstate a money. No exceptions. If they fail, they should face unbending fines, maybe doubling a refund. That should repair a problem of indolent refunds permanently. But one step during a time. You’ve perceived your refund.

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