Travel Trouble: My transport word won't compensate to move my husband's physique home

Dear Travel Troubleshooter: On a outing to Malaysia final summer, my father was hospitalized with an infection and died. We had dual active transport word policies during a time, one with Liverpool Victoria and a other with Seven Corners. The dual policies overlapped by a integrate of days.

When my father became ill, we had dual days left on a process with Liverpool Victoria. we didn’t pursue a explain during a time since we was emotionally unqualified of traffic with it, though also since we had a process with Seven Corners, that began a date he was hospitalized.

When we came home, we submitted all of a compulsory paperwork to Seven Corners. The association came behind during me several times requesting some-more paperwork — flattering most what I’d already submitted. Months would go by and I’d get in hold to see how it was going, and they’d ask for some-more paperwork again and explain they were operative on it.

A few weeks ago, when we hadn’t listened from a association for a while, we sent another email and got a respond that a explain had been eliminated to a opposite person, and now she’s seeking me for all a paperwork again. Can we trust it?

I’m appealing to we for assistance and guidance. Can we assistance me redeem a $19,166, that covers a repatriation of my husband’s stays and airfare?

— Talor Min, Seattle

Answer: I’m so contemptible for your loss. Your word association should have soon reimbursed we for your expenses, that are lonesome underneath your policy.

I can know how we would be too dissapoint to do any paperwork during a time of your husband’s death, though even so, we did finish adult filing a explain with Seven Corners’ process on time: You have a year to file, according to a company.

It appears we were stranded in a paperwork loop of some kind, where a association kept seeking we for a same forms over and over again. I’ve seen that occur before, nonetheless frequency with this kind of case. Travel word companies typically are really supportive to flourishing family members. Chances are, after conference your complaint, Seven Corners attempted to send your box to someone some-more comparison who could assistance assist your claim.

A transport word association should never apologize for seeking for documentation; a underwriters need it. But it should be contemptible for requesting a same profits over and over. That’s only wrong.
You could have appealed this to someone aloft up. we list a names, numbers and email addresses of a Seven Corners managers on my consumer-advocacy site: http://www.elliott.org/company-contacts/seven-corners.

I contacted Seven Corners on your behalf. The association pronounced we hadn’t sent a documents, that enclosed a reciprocity affidavit, explanation of medical bills paid and explanation of wake losses paid. Indeed, it appears we had sent some of those forms to Liverpool Victoria instead, a other word company.

With a small support from my advocacy team, we re-sent a paperwork. Seven Corners concluded to compensate your claim.

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