From transport manager to transport enabler: How policies, standards and roles contingency change as transport resumes

Duty of caring is now some-more formidable and vicious than ever. Ninety?six percent of tellurian transport managers news that their association was not entirely prepared to conduct transport disruptions during a COVID?19 outbreak, according to a new SAP Concur study. Many scrambled to lane down and safeguard a safe, prompt lapse of employees roving outward a nation as transport restrictions were initial imposed.

These events strew a brighter light on white spaces in association transport policies. The range and scale of a COVID?19 conditions is unprecedented, though business travelers have always faced risks – healthy disasters, tellurian conflicts, crime, etc. – that companies have been approaching to ready for and support.

A bespoke proceed is compulsory to residence a varying needs of any business and a new dynamics of domestic and tellurian travel, including increasing mandate for information essential to travelers and their employers. One size, or solution, does not fit all.

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Employees are some-more wakeful of this than ever as they design a lapse of business transport to some grade of normalcy. The same investigate found that while 36% of tellurian business travelers will reason themselves many accountable to strengthen their health and reserve when transport resumes, 65% intend to take some form of movement if their employer does not exercise new reserve measures – such as looking for a new pursuit that does not need travel.

Travel preferences are now even some-more personal in this context. Organizations contingency revisit association transport policies and reserve standards to safeguard they residence a stream meridian and ready for a new epoch of travel. Travel managers will find themselves personification a new role, changeable from a normal “travel gatekeeper” to some-more of a “travel enabler.”

Travel managers contingency figure policies and standards that inspire employees’ reserve and comfort while traveling. In a process, they should commend and disciple for a transformative outcome that business transport can have on people, politics, economies and relationships.

Here are 3 things that organizations, and their transport enablers, contingency cruise and prioritize when updating their policies and standards.

Risk assessment

Travel has always been a many personal output of all corporate spending, and COVID?19 has done it even some-more personal. Travelers are weighing their career goals opposite their possess health and reserve and a needs of their families. Similarly, companies will be compulsory to change business needs with worker comfort levels relocating forward.

Start by assessing a risk concerned with worker travel. Are they roving to an area that is experiencing internal events (outbreaks, domestic unrest, heightened crime rates, etc.) that could impact personal health and safety? Will they use a mode of transport deemed high risk?

If a outing is dynamic to be business?critical and low risk, yield training that covers a latest health and reserve guidelines. Fifty?four percent of business travelers trust they’d advantage from this form of training. Also, rise minute and personalized skeleton to support employees in a eventuality of an emergency, surveying circuitously medical facilities, association word policies, communication options and superintendence for an exit strategy, should travelers need it.


Most transport policies now residence reserve by plcae tracking and communication support. However, a consult suggested a new pattern for reserve measures. Nearly all tellurian business travelers wish companies to need imperative personal health screenings for roving employees and easier entrance to personal protecting apparatus like gloves or face masks. Travelers determine to adopt these behaviors, with 97% awaiting to wear face masks during transport and lift palm sanitizers as customary accessories in common spaces.

Additionally, there is another reserve emanate that hasn’t been widely addressed: discrimination. Women and those who brand as LGBTQ+ face varying degrees of disposition and threats while traveling, and COVID? 19 has led tellurian business travelers to design increasing taste toward people of Asian skirmish (32%). This is unacceptable, and companies can play an essential purpose in fighting taste by providing disposition and reserve training, resources and record to inspire safe, gentle transport for all employees.


The best approach to accommodate varying levels of comfort with transport is to yield options. Be studious with employees who are not nonetheless gentle roving and offer alternatives, such as teleconferencing. If employees contingency travel, beam them toward a shortest transport options, including approach flights, that equivocate airports located in vital cities. If possible, give employees a choice to expostulate their possess car for brief stretch trips.

As COVID?19 has proven, change can occur quickly, so be prepared to adjust plans, if needed. Offer reimbursements for belligerent transport and work with suppliers to yield stretchable engagement options.

Travel managers, as transport enablers, contingency yield a structure compulsory to assistance employees feel protected and promote a credentials compulsory to put them during ease. In holding these steps, companies can safely support transport while instilling a larger clarity of certainty among their employees – a contingency for doing business today.

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